Henkel Polybit UAE Achieves Operational Excellence
45th IMEA Customer Experience Success Story
The operations team at Henkel Adhesive Technologies MEA has achieved a significant milestone in operational excellence, with Polybit UAE transforming its production scheduling process to deliver remarkable improvements in reliability and team collaboration.
The Challenge
Henkel Polybit UAE faced critical operational challenges in their production environment. The scheduling process was predominantly manual, causing frequent last-minute changes and creating extra work for the teams. Challenges in alignment between departments occasionally affected planning and led to temporary line interruptions. The production facility faced difficulties in parts of the value chain.
Strategic Action
The transformation required a comprehensive, multi-faceted approach focused on three core pillars:
Schedule Governance & Ownership: The task was to ensure accurate and stable production by aligning all stakeholders and establishing clear ownership through improved governance, eliminating unplanned demand changes.
Deep-Dive Analysis: Regular deep-dives into scheduling metrics and timely escalations on key issues fostered transparency and strong teamwork, supported by continuous learning and a new approval matrix to maximize impact.
Enabled Digital Tools: Implementation of digital solutions streamlined communication and decision-making processes, enabling better coordination across teams.
Outstanding Results
The results speak for themselves. By 2025, Henkel Polybit UAE achieved a 94% YTD production reliability score, a dramatic improvement from previous years, demonstrating sustained operational performance.
Cultural Transformation
Beyond the numbers, the initiative has fundamentally transformed the workplace culture. Achieving 94% reliability score has significantly boosted confidence, morale, and trust across teams in the region. Team members demonstrate the power of collaboration, consistency, and high performance in operational execution, along with a deep understanding of customer priorities and commitment to meeting them with precision and care.
This achievement demonstrates what's possible when teams unite with dedication and precision. Our journey to 94% reliability was about fostering a culture of accountability, collaboration, and continuous improvement. This isn't the finish line, it's a launching pad for even greater achievements. Our commitment to operational excellence remains unwavering, and we'll continue to push boundaries, set new standards, and replicate this success across other sites while delivering the reliability our customers deserve.
Mehmet Yilmaz, Henkel’s Director of Operations & Projects MEA
