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Slovakia, Bratislava, Global Business Solutions+

SalonLab&Me Consumer Service Specialist

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you are up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

  • Schwarzkopf SalonLab App Customer Service Coordinator: https://www.salonlab-server.de/en-GB/
  • Responsible for owning customer service processes in DACH, as well as being an intermediary between the Spain and UK customer service teams and the global functions
  • Responsible for providing quick, professional, and premium customer service to ensure utmost satisfaction to both B2B and end users of the SalonLab App
  • Responsible for being adept at the latest platforms and services for accurate customer service reporting (e.g. Snow, SAP, RAQN, Merchant Center…)
  • Basic technical terminology understanding is a plus for ensuring a consistent communication and engagement approach across all platforms
  • Act as a dispatcher for all customer support incidents by mediating communication between Henkel dx, the Schwarzkopf Professional team, and countries

YOUR SKILLS

  • Bachelor’s degree, ideally in Business, Communication, Marketing or IT
  • Customer-first mindset (or prior work experience in customer-facing role is a plus)
  • Interest in the hairdressing industry as well as beauty products and services
  • Strong organizational and interpersonal skills
  • Detail and solution-oriented
  • Hunger for problem-solving, and taking initiative/ownership
  • Excellent communication and mediator skills
  • Adaptable to constantly changing customer service learnings in a dynamic environment
  • Excellent stakeholder management
  • Knowledge of agile development is a plus
  • Good knowledge of MS Office (experience with ServiceNow, customer service platforms, etc are a plus)
  • Fluency in English AND basics in German are a must

BENEFITS WE OFFER

  • 13th salary 
  • Performance-based bonus up to 134%
  • Financial bonus for referring a suitable candidate from 500 to 1000 EUR gross
  • Meal contribution also during days off
  • Cafeteria benefit system
  • Henkel Shop
  • Henkel Kindergarten
  • Life Insurance
  • Health care package
  • Relocation bonus
  • 5 Sick days per year
  • Home Office possibility
  • Extra paid days off for special life events

At Henkel, we come from a broad range of backgrounds, perspectives and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

Minimum salary: 1400 EUR gross (Of course, an overpayment is possible depending on the respective training, qualification and professional experience. The gross salary is based on these aforementioned criteria and is finally determined after the personal interview.) 

JOB ID: 24060422
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitmentslovakia@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
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13 monthly base salaries
13 monthly base salaries Performance bonus/ incentives
Performance bonus/ incentives Henkel employee shop
Henkel employee shop Henkel kindergarden
Henkel kindergarden Life insurance
Life insurance Healthcare coverage/ Medical insurance
Healthcare coverage/ Medical insurance Development opportunities
Note: Perks might vary depending on the job grade.