Manufacturing Customer Relations Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE:

• Acts as single point of contact for assigned customer portfolio.
• Ensures all day to day customer related activities are dealt with in a courteous, accurate, timely manner, adhering to business standards.
• Enforces successful execution of Daily Operations Cycle (improved End Customer Service Level performance and faster response to incidences).
• Maintains and increases customer loyalty, by building relationships.
• Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.
• Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
• Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status.
• Comprehends and can follow well defined and documented systems, related instructions and operational procedures. Independently and effectively prioritize daily tasks and follow up on resolutions that ensure customer satisfaction.
• Investigate and resolve routine requests and customer complaints. Interact with internal and external areas to resolve issues accordingly and respond to requests in a clear and concise manner in an appropriate time frame.

YOUR SKILLS:

The salary for this role is $55,000 - $60,000. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range.  This salary range may also be modified in the future.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different races, colors, religions, sexes, national origins, disabilities, veteran statuses, ages, sexual orientations, gender identities and expressions, and other legally protected characteristics.