Turkey, Ümraniye, Adhesive Technologies

Service Strategy Manager

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?


  • Review and Update Customer Segmentation between Target Customers (G4 & G5) & Transactional Customers (G1/ G2/ G3) in alignment with Business Goals
  • Define, Track & Update appropriate performance metrics related to Service Strategy
  • Define and implement Service Catalogue and track adherence including Minimum Shelf life, Return Policy, MOV, Rush
  • Delivery Conditions, Surcharge Conditions etc.
  • Increased Service Value for Target Customers and reduce cost of serving Transactional Customer while staying ahead of competitors
  • To understand Customer Journey Plan in collaboration with sales team and ensure Service Plan remains valuable throughout the customer journey
  • Increase digital touchpoints as well as manual interaction of Henkel with Target Customer to satisfy both rational and emotional needs
  • Ensure minimal need of manual intervention for Transactional Customers
  • Ensure training of customers wherever needed in collaboration with Sales & CS
  • Ensure integration of Henkel’s Supply Chain Interfaces, dashboards and KPI tracking tools with that of Target Customers
  • Understands the Voice of Customer and enhances the effectiveness of inputs/actions VOC tracking
  • Ensure alignment of other functions towards the defined Customer Service Strategy
  • Be the first point of contact for any new service requests from SBUs (example new supply network, new warehouse etc)
    Involvement in distribution strategy – differentiation of services provided by distributor vs. Henkel


  • Bachelor’s degree preferably in Engineering
  • Minimum of 10 years of experience in Supply Chain and Planning
  • Team management
  • Must have fluently English in verbal and communication
  • Strong analytical problem-solving skills,
  • Experience with management and creation of work teams
  • Ambitious, confident, and able to take initiative
  • Good level of SAP - APO,
  • Advanced level of MS Office

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

JOB ID: 22044044
Contract & Job type: Full Time, Regular
Contact information for application-related questions: recruitment-hr@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance bonus / Incentives
Performance bonus / Incentives Employee share plan
Employee share plan Medical insurance
Medical insurance Life insurance
Life insurance Cafeteria or Sodexo meal voucher
Cafeteria or Sodexo meal voucher Company transportation or Company car
Company transportation or Company car Flexible working arrangements
Flexible working arrangements Corporate social responsibility programs
Corporate social responsibility programs Discounted access to Henkel products