Customer Development Assistant Manager, HK

YOUR ROLE

• Support continuous business growth by ensuring all customers order are processed and delivered on time in full.
  
• Provide excellent service to external customers by collaborating with different internal stakeholders within Henkel (e.g. Sales team, Finance/ Credit Controlling team, and Customer Service Support (CSS) team in GBS Shanghai).
  
• Creates plans/strategies to improve customer service level and customer experience and achieve the long-term goal of enhancing sales for the product.
  
• Be the SC single contact window for customers and commercial team by consolidating voice of Supply Chain internally.
  
• Forecasting customer demand and developing supply plans to enable promotions and new product launches with the customer.

• Key Responsibilities
  
  
• Order Management: Manage sales orders, including approval process, requirements identification, confirmation, and follow-up. Liaise with CSS Team in GBS Shanghai, to ensure orders key in accurately, goods delivered, timely credit and debit note processed.
  
• Reviews existing customer handling/satisfaction policies and monitors the current status of the customer care department.
  
• Drive optimization and efficiency on operation/process and SC KPI. (e.g. order automation).
  
• Acts an important role to communicate with commercial team, customers, and supply chain.
  
• Meeting participation and involvement (e.g. PPT preparation).
  
• Drive and facilitate S&OP process and KPI achievement.

• Individually Tasks (Time in %)
  
  
• Responsible for orders processing, tracking and delivery execution. Ensure on time in full delivery. Communicate order status with customers/sales, and response to them promptly.（30%）
  
• Pass sales/customers' requirements to relevant functions and push them to meet customer demands.（20%）
  
• Works closed with commercial team actively and help supervisors to design and optimize processes.（20%）
  
• Report and project management and implementation.（10%）
  
• Drive and facilitate S&OP process and KPI achievement. (20%)

YOUR SKILLS

• Bachelor Degree
  
• 2+ years solid experience in Supply Chain, transportation Management in a multinational company, FMCG industry is preferred.
  
• Strong ERP knowledge, SAP background is preferred. Strong PC skill, familiar with office software.
  
• Strong problem solving, communication and data analytical skills.
  
• Analytical mind with customer service orientation and strong business acumen.
  
• Have experience in completing projects independently.
  
• Have experience to deal with warehouse/logistics daily operation.
• Fluent in Chinese and English (verbal and written).
  
• Regular review with customer or management team with experienced skill on Microsoft Office (PPT, Excel, Word, Outlook etc.).
  
• Prior working experience in big FMCG and Customer Supply Chain/Planning.
  
• Expertise in SAP and competence with MS software and strong analytical skills.
  
• Able to challenge status quo and improve existing process.
  
• Professional background on Supply Chain and Project support.
  
• Fast learner, great team leader with responsibilities.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.