Customer Excellence Agent - Finnish Speaking

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Strive for excellent customer service delivery
• Support and execute customer service activities in line with Business and Supply Chain strategies
• Execute order-to-cash activities from order management to invoicing
• Follow-up and handle deviations and master data errors
• Manage and report month end activities
• Follow-up on back-orders and blocked orders
• Address customer needs as first point of contact, and manage customer requests and inquiries in a timely and respectful manner.
• Identify and drive customer collaboration / satisfaction initiatives
• Ensure achievement of the relevant KPIs (Service Level, Complaint Rate, On-time in-full)
• Drive initiatives to improve efficiency, reduce costs and/or support sustainability objectives.

YOUR SKILLS

• Education in and experience of Business Administration, Supply Chain, Customer Service Operations or equivalent.
• Language skills and level: Fluent in Finnish, Swedish and English
• Computer skills: Advanced SAP skills - Advanced MS Office skills (mainly Excel)
• Solution-oriented mindset and self-driven, curious with a continuous learning mentality, and challenges the status quo.
• Number driven and interested in digitalization and analytics.
• Strong communication skills and problem solving skills.
• Passionate team player. 

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.